Privacy Policy
1. Introduction
Welcome to Express Kitchen Private Limited ("Express Kitchen", "we", "our", or "us"). Your privacy is of utmost importance to us, and we are committed to safeguarding your personal data in accordance with the laws of India.
By using our website or services, you consent to our collection, use, and protection of your information as described in this Privacy Policy.
By accessing the Platform or submitting personal information, you explicitly consent to the collection and processing of your data in accordance with this Privacy Policy and applicable Indian laws, including the Data Protection Act, 2023, the Information Technology Act, 2000, and the SPDI Rules, 2011. If you do not agree with this Privacy Policy, you are advised not to use our services or share personal information with us.
We collect personal information when you voluntarily provide it to us, such as when you register on our website, submit inquiries, fill out forms, subscribe to our newsletters, participate in promotions, or engage in other interactions. The data collected may include, but is not limited to, your full name, email address, phone number, residential address, service preferences, and communication history.
Additionally, we automatically collect technical and usage information through cookies and analytics tools. This may include your IP address, browser type, operating system, device type, location data, and your usage behavior on the Platform. This information helps us to improve our services, ensure security, and offer a more personalized experience.
Your personal information is used for several purposes, including but not limited to responding to inquiries, fulfilling service requests, sending service-related and promotional communications, processing payments or transactions, improving our service offerings, and ensuring compliance with legal obligations. Where required, we will seek your explicit consent for certain uses of your data.
We do not sell, rent, or lease your personal information to third parties. However, we may share your data under strict confidentiality agreements with trusted third parties, including service providers, marketing affiliates, and business partners, solely for the purpose of delivering or enhancing our services. Data may also be disclosed when required to comply with legal obligations, law enforcement requests, or judicial proceedings, or to protect the rights, property, or safety of Express Kitchens, users, or the public.
2. Scope and Applicability
This policy applies to:
- All visitors, users, and customers of ExpressKitchens.com
- Individuals interacting with us through our website, mobile applications, SMS, social media, or customer service
- Users located in India and subject to Indian jurisdiction
If you are accessing this site from a location outside India, please note that your data will be processed in accordance with Indian law.
3. Information We Collect
We may collect the following categories of information:
A. Personally Identifiable Information
Under Indian IT laws, this includes:
- Full Name
- Email Address
- Contact Number
- Address
B. Sensitive Personal Data or Information (SPDI)
As defined under SPDI Rules, 2011 may include:
- Passwords
- Financial information (e.g., credit/debit card details)
C. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience.
- Cookies are small files stored on your device that:
help us analyze website traffic. Track and remember your preferences. - You can choose to accept or decline cookies through your browser settings.
- Disabling cookies may affect certain website functionalities.
- Some tracking technologies, like embedded pixels, may still operate even if cookies are disabled.
4. Legal Basis for Data Processing
We process personal data lawfully based on:
- Consent: Explicit consent taken where required under the SPDI Rules, 2011 and the Data Protection Act, 2023.
- Contractual Necessity: Data required for fulfilling your orders or service requests.
- Legitimate Interests: For marketing, fraud prevention, analytics, and website security.
5. How We Use Your Information
Your data is used for the following purposes:
- To fulfill orders, schedule services, and process payments
- To send transactional updates, invoices, and service confirmations
- To send promotional offers, newsletters, and updates (only with consent)
- To provide personalized recommendations and user experience
- To prevent fraud, protect data, and ensure platform security
- To comply with applicable Indian laws and regulations
6. Text Messaging (SMS) Policy
By providing your mobile number, you consent to receive:
- Appointment reminders
- Delivery updates
- Promotional offers
- Support-related notifications
Terms:
- You may receive promotional SMS.
- You may opt out by texting/ press "STOP".
- Data such as your number, carrier, and message history may be stored.
- Express Kitchens will not sell or share your number for third-party marketing.
This complies with TRAI SMS regulations and Do Not Disturb (DND) rules.
7. Use of Cookies and Tracking Technologies
We use cookies and similar technologies for:
- User behavior analysis
- Session management
- Ad personalization
- Functional enhancements
Under Indian IT law, this constitutes "non-sensitive data," but we still allow users to opt out via browser settings.
8. Data Storage & Retention
In compliance with the SPDI Rules, we:
- Store data on secure servers
- Retain personal data only for as long as necessary to fulfill its intended use or to comply with laws
- Anonymize or delete personal data after retention timelines expire
9. Security Practices
We adopt Reasonable Security Practices and Procedures as mandated by the IT (SPDI) Rules, 2011, including:
- SSL encryption for secure data transmission
- Firewalls and antivirus software
- Secure authentication protocols for accounts
- Access control mechanisms
- Periodic internal audits and risk assessments
However, no online platform is 100% secure. We do our best, but cannot guarantee absolute protection.
10. Children’s Data Policy
Our services are not intended for children under the age of 13. In accordance with Indian law:
- We do not knowingly collect data from minors
- If we discover that such data has been collected, we will promptly delete it
- Parents or guardians may contact us for removal of such data
11. Your Rights Under Indian Law
As per the Data Protection Act, 2023, you have the right to:
- Access your personal information
- Request correction or update of inaccurate data
- Withdraw consent at any time (except where processing is legally required)
- Request deletion of your data
- Object to processing for direct marketing
- Lodge a complaint with the Data Protection Board of India
12. Data Transfer Policy
We do not transfer data outside India unless:
- It is required for processing (e.g., international payment gateways)
- Adequate safeguards and contractual obligations are in place, per Indian cross-border data flow guidelines
13. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and advise you to read their policies before engaging with them.
14. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to comply with new laws or changes in our practices. Updated policies will be posted on this page with a revised effective date.
We encourage users to periodically review this policy. Continued use of our services implies acceptance of any revisions.
15. Governing Law and Jurisdiction
This policy is governed by the laws of India, specifically:
- The Information Technology Act, 2000
- The Digital Personal Data Protection Act, 2023
- SPDI Rules, 2011
All disputes arising under or in relation to this policy shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Email: info@expresskitchens.in
Phone: 0-806-452-7235
Mailing Address:
Prahlad Nagar, Ahmedabad,
Gujarat 380015, India.